Reduce purchasing risks – increase quality
Complaints are time-consuming and tedious. A multi-stage analysis and survey process for archiving complaint reports can usefully support this type of management. For long-term quality improvement and supplier monitoring, we recommend our Complaint Management solution. A standardized action plan helps to improve the quality of supply and to reduce the purchasing risk.
Your benefits
- Complaints neutralization
- Centrally archive and document complaints
- Analyze supplier complaint reports and thus improve supplier quality
- Standard survey process
- Remote online access to archived complaint cases
- Integration into existing supplier evaluation processes (ppm evaluation)
- Archiving function according to legal requirements